Return Policy

At ContainerMall, we want you to be fully satisfied with your purchase. If you're not happy with your order for any reason, we offer a straightforward return process to ensure a smooth experience. Please review our return policy below for more details.

1. Eligibility for Returns
We accept returns under the following conditions:

- Damaged or Defective Items: If your item arrives damaged or is defective, we will issue a full refund or send a replacement at no additional cost to you. You must report any damaged or defective items within 3 days of receiving your order.
- Incorrect Items: If you receive an item that is not what you ordered, please contact us within 3 days. We will arrange a return and send you the correct item at no additional cost.
- Product Condition: Items must be returned in their original, unused condition, with all packaging and tags intact. The product must not have been used, altered, or tampered with in any way.

2. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return:

- Used or opened electronics (e.g., headphones, speakers)
- Customized or personalized products
- Perishable goods or consumable items

Please review product descriptions carefully before purchasing.

3. How to Return an Item

If you would like to return an item, please follow these steps:

1. Contact Us: Email us at [containermalls@gmail.com] or call [+92 321 7600415] within 3 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.

2. Prepare the Item: Please pack the item securely in its original packaging, including all accessories, manuals, and tags (if applicable). Items returned in incomplete or damaged condition may not be eligible for a full refund.

3. Ship the Item: Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect. For defective or incorrect items, we will cover the cost of return shipping.

4. Refund Process

Once we receive your returned item and confirm it meets our return conditions, we will process your refund:

- Refunds will be issued to the original payment method used at checkout.
- Refunds will be processed within 21 days after we receive the returned item. Please allow additional time for the refund to appear in your account, depending on your payment provider.
- If the item is not returned in its original condition or does not meet our return policy requirements, we may refuse the refund or offer a partial refund based on the condition of the item.

5. Exchange Policy

We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the item you wish to exchange it for.

6. Shipping Costs for Returns

- For Damaged, Defective, or Incorrect Items: We will cover the cost of return shipping. We will send you a pre-paid return label or provide instructions on how to return the item at no cost to you.
- For Change of Mind or Other Returns: Customers are responsible for the return shipping costs.

7. Order Cancellations

- You may cancel your order within **24 hours** of placing it, as long as it has not been processed or shipped. To cancel your order, please contact us as soon as possible. After the order has shipped, our return policy will apply.

8. Damaged or Lost Shipments

- If your order arrives damaged, please contact us immediately at [containermalls@gmail.com] with your order details and photos/video of the damage. We will investigate and work with you to provide a refund or replacement.
- For lost shipments, we will file a claim with the carrier and investigate the issue. Please contact us within 3 days of the expected delivery date if you believe your package is lost.

9. Customer Support

If you have any questions about our return policy or need assistance, please contact our customer service team:

Email: containermalls@gmail.com
Phone: +92 321 7600415

Thank you for shopping with ContainerMall! We strive to make your experience seamless, and we’re here to assist you every step of the way.