Refund Policy

1. Eligibility for Refund
We accept refund requests under the following conditions:

- Damaged or Defective Products: If you receive a product that is damaged or defective, we will issue a full refund or replacement at no additional cost to you. Please contact us within 3 days of receiving the item to report any damage or defects.
- Incorrect Items: If you receive an item that does not match your order, we will arrange for a return and provide a full refund or send you the correct item.
- Change of Mind: We do not offer refunds for products due to a change of mind or if you no longer need the item. However, we encourage you to contact our customer support team if you are uncertain about your purchase before completing your order.

2. Refund Request Process
To initiate a refund, please follow these steps:
1. Contact Us: Email us at [containermalls@gmail.com] or call [03217600415] within 3 days of receiving your order. Include your order number, a description of the issue, and send video when you unpacking the parcel.
2. Return Instructions: If your refund is approved, we will provide you with return instructions. Items must be returned in their original condition (unused, undamaged, and in the original packaging) to be eligible for a refund.
3. Return Shipping: For damaged, defective, or incorrect items, we will cover the return shipping costs. For other return requests (if applicable), you may be responsible for return shipping fees.

3. Refund Processing Time
- Once we receive the returned item and confirm its condition, we will process your refund. Refunds will be issued to the original payment method used during purchase.
- Please allow up to 21 days for the refund to be reflected in your account, depending on your payment provider.

4. Non-Refundable Items
Certain products are non-refundable, including:
- Items that have been used or are no longer in their original, unopened packaging.
- Perishable goods or items that are not eligible for resale.
- Customized or personalized items (if applicable).

5. Exchanges
If you'd like to exchange an item for a different size, color, or model, please contact us as soon as possible. We will arrange for the return and send you a replacement item, subject to availability. Exchanges may incur additional shipping charges.

6. Order Cancellations
You can cancel your order within 24 hours of placing it, as long as it has not been processed or shipped. Please contact us immediately if you wish to cancel your order. After the order has been shipped, our return policy applies.


If you have any questions or need assistance with a refund, please feel free to contact our customer service team at [email: containermalls@gmail.com / ph: 03217600415]. We're here to ensure your shopping experience with ContainerMall is as smooth and enjoyable as possible!

Thank you for shopping with us!